Available · 14 days free
Comply with SES.Hospedajes, save time and give your guests a better welcome. They check in from their phone before they arrive, and Mellom reports the booking and the traveller report (Spain’s “parte de viajeros”) for you.
No charge per guest · No lock-in. For all of Spain except Catalonia and the Basque Country, which use their own systems (Mossos d’Esquadra and Ertzaintza).
Check-in for your stay · 12–15 Oct
An ordinary Friday
At a small property you are the front desk, and the Ministry paperwork always lands at the end of the day.
What the law asks
Since 2023, Spain’s RD 933/2021 requires accommodation to report every booking to SES.Hospedajes —and every change or cancellation— within 24 hours, and the traveller report when guests arrive. It isn’t optional: it’s the same obligation as the traveller report, now with two moments.
As soon as a booking comes in —entered by hand, at the front desk or from your website—, Mellom reports it to SES. If the dates or details change, it cancels the old report and sends a new one; if the booking is cancelled, it cancels the report. You do nothing.
With the details the guest left at check-in, Mellom sends the traveller report on the day of arrival and checks that the Ministry accepts it.
Switch it on once and it runs itself. One switch in Settings → SES and, from then on, Mellom checks your bookings every 15 minutes: it reports new ones, re-sends the ones that change and cancels the ones that are cancelled. Every submission stays in the log, with the Ministry’s answer. If a booking is missing the guest’s name or a phone or email —as happens with bookings from the Booking.com or Airbnb calendar, which don’t include them—, it’s flagged on the booking and reported as soon as you add them.
Failing to report is a serious offence under Spain’s Public Safety Act (LO 4/2015, art. 36.20), with fines from €601 to €30,000. Deadlines: RD 933/2021, art. 6.3.
How it works
Nothing to install, no training and no technician. Setting it up takes about 15 minutes: your calendar, your SES credentials and your logo. From then on, every booking follows the same path.
You paste the iCal link from Booking, Airbnb or your website. Bookings come in by themselves every 5 minutes.
In their language, with a personal link. Nothing to download and no passwords to create.
They point the camera at their ID and the details fill themselves in. Companions and signature, in the same step.
The booking is reported within minutes and the traveller report on the day of arrival, with a retry if the network fails. You see it confirmed in your panel.
If something fails, we tell you the exact reason, not an error code.
Already have your account? Follow the getting-started guide: from the invitation to your first check-in, step by step.
Features
DNI, NIE and passport. The guest’s phone reads the document’s machine-readable strip live and verifies its check digits. The image never leaves their phone.
Bookings, changes, cancellations and traveller reports, with automatic retry. If the Ministry rejects anything, we tell you straight away.
An email in their language with their personal link. Nothing to install and no passwords to remember. It works on any phone.
Spanish, English, French, Portuguese, Catalan, Galician and Basque. Each guest gets everything in their language without you lifting a finger.
Someone hasn’t checked in yet? One button opens WhatsApp or Messages with their number and the link already filled in.
If the check-in is still unfinished, Mellom reminds the guest three days before arrival and again the day before.
API and signed webhooks: your website knows straight away whether the check-in is done. Whoever looks after your website can set it up in an afternoon.
From someone who already uses it
5/5
“I haven’t been back to the SES website.”
Very fast and cheap. Seven out of ten guests complete it successfully on their own, and for those who don’t, because there’s always someone, we sort it out at reception in under a minute.
No small print
At a small property, you notice every extra charge. You pick a plan and pay nothing else: not per guest, not per report, not per message.
No plan charges per guest or per report sent. High season or low, the fee is the same.
The invitation email is included in every plan. From the Plus plan up, WhatsApp and SMS go out from your phone in one tap.
From the Plus plan up, Booking, Airbnb and your booking engine connect via iCal, which they give you for free.
API and webhooks are included in the Pro plan, with no integration fees or custom development.
You set it up yourself in 15 minutes. If you get stuck, we help you at no charge.
No lock-in. You take your booking register with you whenever you like.
Want your SMS or WhatsApp messages to go out on their own? It’s optional and comes with the Pro plan: you connect your own SMS account (Twilio) or WhatsApp Business account and the provider charges you for each message, at their price. We add nothing on top.
Pricing
No card needed. After 14 days you pick a plan, or walk away at no cost.
For a flat or a house with few bookings
One payment of €60 a year · you save €12Paid monthly · €5 a month if you pay yearly
For most properties
One payment of €108 a year · you save €24Paid monthly · €9 a month if you pay yearly
For those who connect it to their website or run several properties
One payment of €168 a year · you save €36Paid monthly · €14 a month if you pay yearly
Prices exclude VAT · No set-up fee · No cost per guest or per message · No lock-in: cancel with an email.
A better arrival,
right from the start.
Request access
We’re bringing properties on board a few at a time. Write to us and we’ll give you access, with no obligation.